Quote: Originally posted by Arabesque Store | Quote: Originally posted by MoH | I would be wary of that seller (arabesque_store_1) in general. I have dealt with him before and it was never a good experience. He essentially tries
to pull every conman trick out there. I was luckily able to save myself from getting screwed over, but I will certainly not be dealing with him again.
For all I know, he could be selling great products, but the whole thing just left me with a bad taste in my mouth. |
Hello Mr. MOH
Please can you tell us what problem you have encountered in dealing with us?
|
Assalamu 3alaikum ya akhi. You might remember the transaction from last summer. I ordered a Ziryab oud. It took very long to ship, and there were some
problems along the way, but this was not the biggest issue.
The problem I had was the general attitude of the seller and his page. At one point during the transaction, the seller tried to get me to buy a
different oud, saying that it would cost more, but that it would sound better. He said he could sell it for $800, but for me, he would give me a great
discount. If that was really true, why not just sell it to someone else for $800? I do not like this type of salesman games, so I obviously declined,
and just wanted the oud I ordered at that point. Maybe I have some blame in this as well for not pulling out of the deal when I felt something was
wrong, but I really just wanted that oud.
The oud arrived more than a month after I ordered it. I noticed some moderate blemishes which were not in the pictures, but that wasn't a huge issue.
I changed the strings, got to playing, and something was off. The oud did not sound right at all, and sounded nothing like the videos you had, not
even close. Of course, all ouds sound different, but this one did not even sound like an oud. I was just starting out then, so I took it to an oud
teacher, and he said the same thing, so it wasn't just my opinion. I then initiated a return, and the seller first refused, saying my teacher must not
know what he was talking about. This seemed very unprofessional to me. Eventually, the seller accepted the return, but was unwilling to give me a way
to ship the oud back. He opened a case, and eBay originally decided it in his favor, but I later appealed and was refunded, so it's not like I was
ripped off or anything.
I also do not like how on your page, there is a section which says that customers will receive exactly the item in pictures, which is impossible
considering you are usually selling more than one of that item. I also do not like how you recommend customers to not open a case with eBay if
something goes wrong, and just seems a bit suspicious, but I guess it's understandable, as well.
Overall, I had high hopes from this seller, and was disappointed. I regret how it ended, because in the beginning, the seller was very friendly and
seemed like an honest person doing good work. I see you have other good reviews from many people, so maybe it was just this oud that didn't turn out
well. The seller was in Jordan, and this oud shipped directly from Syria without going through him first, so he did not have a chance to assess this
oud, but believe me, something was wrong with it. Again, I still have some belief that you may be a good and honest seller, but this transaction did
not give me a good impression. I do see that your page does look much more professional and the pictures seem better than when I dealt with you, so
maybe you guys have improved. I wish you all luck in the future. |